If you’re seeking jobs in the insurance, workplace safety, or public risk management sectors, WSIB Careers offer rewarding opportunities with one of Ontario’s most important public service organizations. The Workplace Safety & Insurance Board (WSIB) plays a key role in helping workplaces remain safe and supporting workers when injuries occur, which makes WSIB a respected employer for professionals wanting to contribute to safer work environments and community well-being. Hiring occurs across major Ontario centres including Toronto, Ottawa, Hamilton, London, and other regions where WSIB services are delivered.
See More Latest Energy Jobs: Click Here
When exploring WSIB jobs, candidates commonly find roles in claims management, policy development, customer service, health and safety consultation, communications, and corporate administration. These positions attract a wide range of applicants — from recent graduates entering public service, to experienced professionals in insurance and occupational health. The organization emphasizes teamwork, professional development, and continuous learning. “Your career can make work safer for all.”
| Name Of Company: | WSIB |
| Job Location | London, Ontario, Canada |
| Employment Type: | Full-time / Part-time |
| Last Updated: | December 13, 2025 |
WSIB Careers For Nurses | Customer Service & Case Manager job Description
Company Overview
The Workplace Safety & Insurance Board (WSIB) is a public agency that administers Ontario’s workplace safety and insurance system. It provides no-fault workplace insurance for workers and employers, supports injury prevention and return-to-work programs, and fosters safer workplaces across all industries. As a core service provider in the province, WSIB helps ensure injured workers receive timely benefits and support while promoting prevention strategies to reduce workplace injuries.
Over the years, WSIB has become a trusted voice in workplace safety, risk management, and insurance services. Its responsibilities include claims adjudication, benefit administration, health and safety education, and partnerships with employers, unions, and healthcare providers. With operations spanning multiple sites and departments, WSIB supports many career paths within a stable and mission-driven public service environment.
Work Culture
People are drawn to work at WSIB because of its mission-oriented culture focused on safety, collaboration, and service excellence. The workplace emphasizes respectful communication and teamwork, where employees from diverse backgrounds come together to support injured workers and improve occupational health outcomes. WSIB cultivates a learning environment that encourages professional growth, cross-training, and mentorship, enabling staff to build deeper expertise over time.
The organization values equity, diversity, and inclusion, supporting policies that reflect fairness and workplace dignity. Employees benefit from structured professional development programs, regular performance coaching, and opportunities to participate in community outreach or safety promotion initiatives. WSIB’s culture balances accountability with empathy, making it attractive for individuals committed to both public service and personal growth.
Job Positions
WSIB regularly offers positions in clinical support, claims management, policy, research, customer service, and corporate functions. Jobs range from frontline support roles to specialized professional and leadership roles, accommodating a variety of skills and experience levels.
Common Job Roles
| Job Title | Job Location |
| User Experience (UX) Design Specialist | Toronto, ON |
| Case Manager (Personne gestionnaire de cas) | Toronto, ON |
| Payment Specialist-Bilingual | Hamilton, ON |
| Director Employee & Labour Relations | London, ON |
| 2026 Summer Student- Customer Service Representative | London, ON |
| 2026 Summer Student Program | Toronto, ON |
| Organizational Development Consultant | Toronto, ON |
| Program Assistant, Learning & Development – Temporary | London, ON |
| Project Manager | Toronto, ON |
| Business Analyst – CBA | Toronto, ON |
Job Requirements & Typical Qualifications
To maintain high standards of service and safety, WSIB looks for qualified professionals who bring a mix of education, skills, and workplace maturity. Requirements vary by job, but common expectations include:
- A relevant diploma or degree in fields such as business, health sciences, insurance, occupational health and safety, or public administration
- Strong communication and interpersonal skills for interacting with employers, workers, and internal teams
- Experience in claims, case management, customer service, policy development, or related disciplines (role dependent)
- Proficiency with office technology and software applications
- Critical thinking, analytical reasoning, and problem-solving abilities
- Commitment to continuous learning and professional development
- Ability to work independently and as part of cross-functional teams
For certain specialist roles (e.g., Health and Safety Consultant), additional certifications or training in occupational health and safety standards may be required.
Salary & Benefits
WSIB offers competitive compensation packages that align with public service norms in Ontario and reflect the qualifications and responsibilities associated with each role.
Estimated Salary Ranges (2025, Canada):
- Customer Service Representative: mid-level hourly or salary range consistent with public sector entry roles
- Claims Specialist / Case Manager: competitive mid-range salary reflecting technical proficiency and experience
- Health and Safety Consultant / Technical Specialist: higher salary band depending on certifications and seniority
- Policy Analyst / Business Analyst: professional level salary based on analytical responsibilities and experience
- Senior or leadership roles: above average public sector salary, dependent on scope and managerial duties
Employee Benefits Include:
- Health, dental, and vision insurance plans
- Pension and retirement savings programs
- Paid vacation, sick leave, and statutory holidays
- Professional development funding and training opportunities
- Workplace wellness and employee assistance programs
- Flexible or hybrid work arrangements (role dependent)
- Supportive, inclusive workplace culture with public service focus
How to Apply Workplace Safety and Insurance Board Careers?
Here’s how to apply for a position with WSIB Jobs in Ontario, Canada:
- Visit the WSIB careers section and browse available roles.
- Filter jobs by category (claims, safety, customer service, corporate, etc.) and location.
- Select the position that matches your skills and qualifications.
- Create or log into your applicant profile.
- Upload your resume, cover letter, and any required certifications or credentials.
- Complete the online application form, including your contact details and work history.
- Submit your application and monitor your email for updates or interview invitations.
Staying responsive to communication from WSIB helps ensure you don’t miss interview scheduling or assessment steps.
FAQs
- Can fresh graduates apply for WSIB jobs?
Yes. There are entry-level opportunities in customer service and administrative areas suited to new graduates, though some roles may prefer or require relevant experience. - Are part-time or contract roles available?
WSIB offers a variety of employment types, including full-time, part-time, temporary, and project-based roles depending on organizational needs. - What qualifications are needed for health and safety roles?
A background in occupational health and safety, relevant certifications, and experience with safety standards are often required for specialized prevention roles. - Does WSIB support career growth and development?
Yes. Employees have access to professional development, training opportunities, and pathways to grow within the organization. - Are bilingual (English/French) skills valuable?
Bilingual skills can be an asset for some roles, especially those requiring direct communication with diverse communities or stakeholders.
Job Outline:
Careers at WSIB provide a stable and meaningful employment pathway for anyone interested in workplace safety, insurance services, customer support, policy, or administrative work within Ontario’s public service framework. With competitive pay, strong benefits, continuous learning, and a mission centered on worker safety and support, WSIB is a rewarding choice for individuals who want to contribute to safer and healthier work environments across industries. “Your work can protect workers — and strengthen Ontario’s workplaces.”